Shipping

Shipping and Handling
Shipping Methods and Costs
If your order has multiple items and/or includes gift cards, they may be shipped from multiple locations and/or arrive in different packages on different dates, there are no additional charges for split shipments.
Shipping and handling charges are based on your chosen method of shipment and are non-refundable, even in the event of a return. Please see the chart below for shipping costs and estimated delivery times within the continental United States and international zones. Any shipment to Puerto Rico, APO/FPO, or other non-continental U.S. orders will be sent ground.

Additional Shipping Charges
Additional shipping charges may apply to some items because of size, weight, or special handling that is required to make sure your order reaches you safely. If your item has an additional shipping charge, it will appear in the description area of the item on the product page.

Shipping Restrictions
Due to the contents of some products, orders containing these products are restricted to standard ground service in the Continental U.S. only. If your item has a shipping restriction, it will appear in the description area of the item on the product page.

Shipping and Handling Charges
Please Note: Due to an unusually large number of orders and our increased safety precautions against the pandemic, shipments may take a few additional days to process. We appreciate your patience.
US / Canada / International Zones Ship to Home
(orders <$199) Ship to Home
(orders >$199)
Standard (12-15 Business Days) $12.99 /Free
Express (7-12 Business Days) $19.99 /$12.99
If the order is placed after 1:00 pm EST, the order will be processed the following business day. Orders shipping to remote locations in Alaska or Hawaii can take up to additional 5-7 days to be delivered.

Additional Shipping Information
Currently we do not have holiday or weekend delivery.

Order Tracking
Once your order has shipped, you will receive a ‘Shipment Confirmation’ email with your order number. Your shipping confirmation email you receive will have the link for you to track your package.
Alternatively, you can track your package with our partner’s tracking widget. Simply enter the tracking number you received in the shipment confirmation email to see your package status.

Please note that it’ll take about 2-3 business days for the tracking system to be fully updated.

Returns and Exchanges
If you need to return your Naturalgemcity merchandise, you may do so within 30 days of purchase. All merchandise must be unwashed and unworn and have the original tags when being returned.
Returns will be credited back to your preferred method and shipping charges are not eligible for a refund.

How to Return Your Merchandise
Click here to start a return.
Note: Return shipping costs to the international return destination are your responsibility. The return will be made at the same exchange rate as the time of purchase, and your refund will include any customs tariffs and taxes originally paid on the order.

Exchanges
Sorry, no exchanges are available at this time. Please return your original item for a refund and then place a new order.

Contact us
If you need help, our agents are here to assist.
Hours: Tue-Sat: 12pm-6pm(EST)
Feel free to email us anytime from our contact us page.